attachment-settings

attachment-settings

Attachment Settings  

Attachment settings allow you to manage the files that users add as attachments in various modules.

 

Role Required: SDAdmin.

 

Go to Admin > General Settings > Attachment Settings and configure the fields as explained below:

 

 

Fields

Description

Maximum attachment size (MB)

Enter the maximum attachment size allowed across service desk instances. By default, the maximum attachment size is set at 10MB. You can configure up to 99MB.

Configure default location to save attachments

Specify a location in the server to save attachments. To save them in the default path, use the Reset button.

Directories inside the home directory <SupportCenter Plus> cannot be configured as attachment path. 
Using '_' is not allowed in the attachment path. 

File attachment filtering

Configure which file attachments to allow based on the file extension.

  • Include - Allow only the specified file extensions to be uploaded. Select the allowed file extensions from the combo box.

  • Exclude - Restrict the specified file extensions from being uploaded. Select the restricted file extensions from the combo box.

  • No restriction - Allow all file types to be uploaded.  

You can configure new file extensions to be included or excluded.

  • In the Include/Exclude combo box, click Add New.

  • Choose a sample file with the file extension to be allowed.

  • Click Upload.

 

 

You can view the changes by clicking View History on the top-right corner.


Note:

Characters allowed in the filename: 0-9, a-z, A-Z, non-English letters, and space.

Special characters allowed in the filename: ( ) [ ] { } + _ - ; # ^ . $ @ ? , : ' !

The default maximum limit for the number of attachments per record is 50 subject to the following limitations:

Change module: The maximum limit for the number of attachments per entity under each change stage is 20.

Release module: The maximum limit for the number of attachments per entity under each release stage is 20 and for release tasks, the limit is 10.

When the configured storage path is inaccessible, an error message will be shown across the application and an email notification will be sent to SDAdmin.


    • Related Articles

    • Incoming Mail Server Settings

      Configure your organization's mail server to receive and process incoming emails. You can use email protocols (POP, IMAP, POPS, or IMAPs), Exchange Web Services (EWS), or Microsoft Graph to connect SupportCenter Plus with the mailbox. Role Required: ...

    • Security Settings

      Administrators can configure various options to enhance security such as locking accounts, set session expiry, set HTTP mode etc. These are application-wide configurations. To configure security settings, go to Admin > General Settings > Security ...

    • Application Settings and Self-Service Portal Settings

      Portal-specific Customizations and Configurations The following are the various portal-specific customizations and configurations. You can access these under Admin>>General Settings>>Self-Service Portal Settings in both single portal and multi-portal ...

    • Proxy Settings

      You can configure a proxy server to add an extra layer of protection to the server that runs SupportCenter Plus.  This is an application-wide configuration. To configure a proxy server:  1. Go to Admin>>General Settings>>Proxy Settings (if only one ...

    • Privacy Settings

      SupportCenter Plus allows you to configure privacy settings to protect sensitive data such personally identifiable information.  Privacy settings should be configured separately in each portal. To configure privacy settings:  1. Go to Admin>>General ...