Attachment settings allow you to manage the files that users add as attachments in various modules.
Role Required: SDAdmin.
Go to Admin > General Settings > Attachment Settings and configure the fields as explained below:
Maximum attachment size (MB)
Enter the maximum attachment size allowed across service desk instances. By default, the maximum attachment size is set at 10MB. You can configure up to 99MB.
Configure default location to save attachments
Specify a location in the server to save attachments. To save them in the default path, use the Reset button.
Directories inside the home directory <SupportCenter Plus> cannot be configured as attachment path.
Using '_' is not allowed in the attachment path.
File attachment filtering
Configure which file attachments to allow based on the file extension.
You can configure new file extensions to be included or excluded.
You can view the changes by clicking View History on the top-right corner.