Announcement Type

Announcement Type

Announcement types are used to provide additional information on announcements. You can custom create announcement types as required.

To create an announcement type,

  1. Go to Admin > Customization > Announcement Type.

  2. Click New and add relevant Name and Description in the pop-up.

  3. Finally, click Save.

View, edit, or delete announcements  

All announcement types are listed under the announcement type configuration page. To access it, go to Admin > Customization > Announcement Type.

  • You can view all announcement types in the configuration page.


     

  • To edit an announcement type, click the name, make necessary changes and click Update.


      

 

  • To delete an announcement type, select one or more types and click the Delete icon.

      


    • Related Articles

    • Announcements

      SupportCenter Plus allows you to publish announcements company-wide or just to the support reps group. The announcement widget is available under the My View tab in the home page. Any support rep can add, edit, and delete announcements. The recent ...
    • Product Type

      Product type allows you to group products of the same type. For example, you can classify different mobile phones from different brands into a common type. You can create your custom product types.   To create a new product type:  1. Go to ...
    • Task Type

      Task type allows you to group tasks of a similar type. For example, both hardware maintenance activity and database maintenance tasks can be grouped into a common type. You can create custom task types.   To create a new task type: 1. Go to ...
    • Request Type

      SupportCenter Plus offers two default request types namely, Incident and Request for Information. The former is used to create requests for errors, faults etc and the latter is used to get information such as help, how-tos etc. You can also create ...
    • Home Page

      The help desk home page serves as the landing page after a successful login for all users with assigned roles other than guest users. The home page has two tabs: My view and Scheduler.   My View is a customizable view of a grid of widgets. Widgets   ...