You can set up Advanced Analytics tools with SupportCenter Plus that help in business reporting and decision making. The supported integrations are as follows.
ManageEngine Analytics Plus (on-premises application)
Zoho Analytics (cloud application)
This configuration is available only for the default portal.
To set up Advanced Analytics integration:
1. Go to Admin > Integrations > Advanced Analytics.
2. Click Setup Advanced Analytics Integration
3. Under the Initial Setup tab, do one of the following in the Credentials section.
4. Enter a date in Synchronize From field to configure initial data synchronization.
5. Click Save.