You can set up Advanced Analytics tools with SupportCenter Plus that help in business reporting and decision making. The supported integrations are as follows. 

• ManageEngine Analytics Plus (on-premises application)
  

• Zoho Analytics (cloud application)
  

To set up Advanced Analytics integration:

1. Go to Admin > Integrations > Advanced Analytics.


2. Click Setup Advanced Analytics Integration


3. Under the Initial Setup tab, do one of the following in the Credentials section.



1.  For on-premises setup, select ManageEngine Analytics Plus radio button and enter the details: hostname/IP address, HTTPS port number, username, and password. 
   
2.  For cloud setup, select Zoho Analytics radio button and then enter the details: datacenter, Zoho E-mail ID, and Zoho AT Key. 
   
   

4. Enter a date in Synchronize From field to configure initial data synchronization.


5. Click Save.