Admin History

Admin History

View History records activities performed in an admin configuration. You can view information about who performed what action and when it was performed.

Currently, View History is limited to only a few admin configurations. Complex operations will be captured partially in the admin history.

To View History  

  • Go to an admin configuration page.

  • Click View History on the top-right of the page.  

 

On the displayed page, you can

  • Filter activity by time.

  • Search history by operations and fields.

  • Sort activities based on time.

 

Delete Audit History  

Audit history older than 3 years will be deleted automatically. You can modify this time frame by configuring the period under advanced portal settings.

  • For non-ESM setups, go to Admin > General Settings > Advanced Portal Settings > General.

  • For ESM setups, go to ESM Directory > General Settings > Attachment Settings.

  • Select the period in the Delete admin histories before drop-down to delete the history. By default, 3 is selected.

  • Click Save 

 

Information on deleting audit history will be notified to administrators via notification banner on the home page one week before the configured period of deletion.

    • Related Articles

    • Tracking Requests

      You can track the progress of all your requests under the Requests tab. Request List View The request list view gives an overview of all the requests along with their properties and SLA violations at a single glance. You can view requests based on a ...
    • Two Factor Authentication

      Two-Factor Authentication Two-factor Authentication (2FA) provides an extra layer of security for your Support Reps by mandating an additional mode of authentication along with regular passwords. Two-Factor Authentication is applicable only for ...
    • attachment-settings

      Attachment Settings Attachment settings allow you to manage the files that users add as attachments in various modules. Role Required: SDAdmin. Go to Admin > General Settings > Attachment Settings and configure the fields as explained below: Fields ...
    • Custom Product Tour

      Custom Product Tour 
You can create product tours to familiarize your users with the various features and functionalities of the self-service portal. This helps your organization reduce overhead on training users and thereby aids in better ...
    • Custom Views for Solutions

      Custom Views You can use custom views to create your own customized page to display the solutions based on specific criteria. This helps you sort and view solutions of your priority and requirement. Custom views tabulate All Solutions, by default. ...