Knowledge Base
SCP
Knowledge base for SupportCenter Plus Version 11 and later.
Recent Articles
Association Types
Association type denotes the nature of association between records in the source and associated module. The association type is expressed twice: Association Type: The nature of the association like impact, enables, and submits. Inverse Association ...Associations
Administrators can define associations across custom modules. After an association is configured, you can associate records between the associated custom modules. Associations can be defined only across custom modules in published states. Role ...Connections
Connections are used to authenticate SupportCenter Plus integration with external applications. To set up connections, register the third party application as a service in SupportCenter Plus. Connections are equipped with three modes of ...SupportCenter Plus - Support Policy
Following is the support policy of SupportCenter Plus Support will be provided only for the latest SupportCenter Plus builds (released within one year from the current date). We recommend you upgrade to the latest version to continue receiving ...Rest API
About REST API Application Programming Interface (API) is used to integrate various applications and facilitate sharing of data between them. The integration can be achieved with any third-party (external) applications or web services that are ...
Popular Articles
Introduction
ManageEngine SupportCenter Plus is a web-based, customer support software application that helps businesses track, manage, and resolve customer issues quickly and effectively. SupportCenter Plus offers request management, solution management, account ...Support Reps
Support reps can be added and managed by the administrator. Adding a Support Rep To add a support rep: 1. Go to Admin>>Users>>Support Reps (for portal-specific support reps) or go to Global settings>>User Management>>Users (for all support reps ...Editions and Licensing
SupportCenter Plus is available in three different editions, namely, Standard Professional, and Enterprise. The Standard edition is available as free to use for up to five support reps. All editions are available for a 30-day trial and a valid ...Configuring Database
In GUI Setups Configuring Database Server SupportCenter Plus is bundled with PostgreSQL database. You can also configure the application to set up MS SQL database. PostgreSQL 1. Go to <SupportCenter_Plus_Home>\bin directory in the command prompt and ...Upgrading and Installing Patches
Warning: Upgrading the application or installing patches requires shutting down the server. We strongly recommend using a test environment to try upgrade patches, hotfixes, major releases, and beta service packs before applying them to the production ...