Recent Articles
Automations in SupportCenter Plus
SupportCenter Plus comes with built-in capabilities that allow users, who have minimal technical expertise, to set up rule-based automations. Administrators can establish a support center that handles requests on auto-pilot via automations. The ...
Portal Architecture
Portal Management in SupportCenter Plus is implemented on a single server and single database model. i.e the data pertaining to all portals are stored in the same database and table. The data segregation is handled at the application level. Portals ...
Association Types
Association type denotes the nature of association between records in the source and associated module. The association type is expressed twice: Association Type: The nature of the association like impact, enables, and submits. Inverse Association ...
Associations
Administrators can define associations across custom modules. After an association is configured, you can associate records between the associated custom modules. Associations can be defined only across custom modules in published states. Role ...
Connections
Connections are used to authenticate SupportCenter Plus integration with external applications. To set up connections, register the third party application as a service in SupportCenter Plus. Connections are equipped with three modes of ...
Popular Articles
Introduction
ManageEngine SupportCenter Plus is a web-based, customer support software application that helps businesses track, manage, and resolve customer issues quickly and effectively. SupportCenter Plus offers request management, solution management, account ...
Support Reps
Support reps can be added and managed by the administrator. Adding a Support Rep To add a support rep: 1. Go to Admin>>Users>>Support Reps (for portal-specific support reps) or go to Global settings>>User Management>>Users (for all support reps ...
Editions and Licensing
SupportCenter Plus is available in three different editions, namely, Standard Professional, and Enterprise. The Standard edition is available as free to use for up to five support reps. All editions are available for a 30-day trial and a valid ...
Install SupportCenter Plus
In Windows STEP 1: Download the EXE file 1. Download the ManageEngine SupportCenter Plus Setup file here. 2. Open the .exe file. 3. Click Next on the displayed wizard. STEP 2: Sign License Agreement After perusing the license agreement, click Yes. ...
Configuring Database
In GUI Setups Configuring Database Server SupportCenter Plus is bundled with PostgreSQL database. You can also configure the application to set up MS SQL database. PostgreSQL 1. Go to <SupportCenter_Plus_Home>\bin directory in the command prompt and ...
Knowledge base for SupportCenter Plus Version 11 and later.