SupportCenter Plus Admin Guide | Home

Overview Learn about SupportCenter Plus, its editions, licensing terms, and contact information.
Getting Started Install SupportCenter Plus, host and configure mail server, database, customer portal, and more.
Familiarizing with SupportCenter Plus Know more about various features of SupportCenter Plus and how you can use them to provide services to your clients.
Handling Support Log requests, search for solutions, build a knowledge base, and more.
Customer Management Manage customer information by using accounts and contacts, and associate sales, contracts, and billing with accounts.
Products, Contracts, and Billing Inventory your products, and manage contracts and billing.
Admin Configurations Configure SLAs, rules, automation, customize forms and application-wide settings.
Reports Generate detailed reports that help you make informed business decisions.
Add-ons and Integrations Extend the functionality of SupportCenter Plus by using third-party app integrations.

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    • Introduction

      ManageEngine SupportCenter Plus is a web-based, customer support software application that helps businesses track, manage, and resolve customer issues quickly and effectively. SupportCenter Plus offers request management, solution management, account ...

    • Support Reps

      Support reps can be added and managed by the administrator. Adding a Support Rep To add a support rep: 1. Go to Admin>>Users>>Support Reps (for portal-specific support reps) or go to Global settings>>User Management>>Users (for all support reps ...

    • Editions and Licensing

      SupportCenter Plus is available in three different editions, namely, Standard Professional, and Enterprise. The Standard edition is available as free to use for up to five support reps. All editions are available for a 30-day trial and a valid ...

    • Configuring Database

      In GUI Setups Configuring Database Server SupportCenter Plus is bundled with PostgreSQL database. You can also configure the application to set up MS SQL database. PostgreSQL 1. Go to <SupportCenter_Plus_Home>\bin directory in the command prompt and ...

    • Upgrading and Installing Patches

      Warning: Upgrading the application or installing patches requires shutting down the server. We strongly recommend using a test environment to try upgrade patches, hotfixes, major releases, and beta service packs before applying them to the production ...